Interactive Teller (ITM)

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Interactive Teller Machines (ITM)

Why is Park Side using ITMs?

We are investing in technology that will provide our members a better service experience that maximizes the value of our employees and allows for future growth and extended service hours.

What is an ITM?

An ITM is an Interactive Teller Machine. Imagine the freedom of 24/7 ATM access with the great service you’ve come to expect from our amazing teller team in a personal, simple, and more convenient environment.

What are the benefits of an ITM?

You will have an improved drive through experience with shorter wait times, face to face interactions, additional privacy, a simpler transaction flow, and faster service. Even more, we will be extending our drive through service hours in 2018.

How does the ITM work?

To get started, simply touch the screen to begin a teller-assisted session or insert your card for an ATM transaction. When you select a teller-assisted transaction, your teller will appear onscreen for a two-way video session. Your teller will be able to assist you with the same transactions that you usually conduct.

What sort of transactions can and can’t I do with an ITM?

Most drive-through teller transactions can be done with an ITM. Some of the transactions include deposits, withdraws, transfers, check cashing, loan payments, and more! Our ITMs cannot give paper statements, cashier’s checks, or handle loose change. Any of our team members in the branches will be happy to assist you with these transactions.

Can I select the denomination of bills to withdraw?

You betcha! Unlike an ATM, the teller can dispense your money in increments of $1, $5, $20, and $50 bills as well as change down to the penny. On the other hand, if you use the ITM as an ATM, the money given will provide the least number of bills possible. For example, if you request $100 through an ATM transaction using your debit card, it will give you two $50 bills.

Can an ITM be used as an ATM?

Absolutely. All ITMs have ATM capabilities 24/7. Insert your Park Side debit or credit card to get started. While operating as an ATM, our ITMs accept both cash and check deposits. Please note, holds on deposits done as an ATM may have different holds than a teller assisted transaction.

Is my conversation private?

For sure. You and your teller can see and hear each other using a video camera with a built-in speaker. You also have the capability to pick up the headset or plug in headphones to the machine for even more privacy.

Is there a delay posting my transaction using an ITM?

Nope. Your account will be updated in real time just as it would inside the branch. If you are unsure about the availability of your funds, just ask your teller during the transaction. The transactions will also be immediately available to review through our online and mobile banking applications.

Which locations have an ITM?

Our Kalispell (660 Sunset Blvd) and Missoula (2300 Great Northern Ave) locations have drive-through ITMs.

How do I know the difference between an ITM and a standard ATM?

Our ITM’s will be in the first two drive-up lanes and will be wrapped and accented in blue Park Side branding.

Where are the tellers located?

Our interactive tellers are located in the Columbia Falls branch office.

Are ITMs replacing Park Side employees?

Nope. In fact, we have brought on additional team members to ensure that the Interactive Teller Machine experience is a success. This additional investment of new employees allows our in-branch team to focus their efforts on you, the member.