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Corona Virus (Covid-19) Updates

March 31st Updates

Due to COVID-19 – As of April 1st, 2020 All lobbies are closed to foot traffic. Temporary business hours are 10AM-5:30PM Our Columbia Falls branch is closed. Services are provided thru the Interactive Teller Machines (ITM) in the drive-thru lanes 7:30AM to 6PM, touch the screen to speak to a Teller. Our call center is still available from 7AM to 7PM. Additional services such as cashier’s checks and new debit cards can be completed at the following branches: Whitefish, Evergreen, Kalispell and Bigfork, and in Missoula Great Northern and Brooks. Call 862-2652 for additional question or visit our Facebook page or website for details

March 30th Updates

To the Members of Park Side Credit Union, Financial services are essential to your everyday behaviors, and even in the midst of crisis, we will continue to do everything in our power to make sure that we effectively and efficiently serve you, our owners.

Although we are experiencing a new normal, you can trust that all of our remote services are still available:

  • Online/mobile banking
  • Bill payment
  • Member contact center (telephone)
  • Automatic deposit/withdrawal Interactive Teller Machines & ATM
  • Mobile check deposit Person-to-person payments
  • External account transfers
  • Money management PFM (personal financial management)

In that sense, we are indeed open for business. Our lobbies remain closed, but we are ready and willing to serve you, and would love to hear from you – we miss our members.

Call volume and drive-up traffic have both increased dramatically, as you might anticipate, so please join us in the practice of patience. We will serve you as quickly as possible and will provide you with the exceptional service that you have come to expect at Park Side. Please remember that you can always apply for a loan and/or open an account online and experience convenience at a safe distance. Be safe, smart, and stay healthy. -the Park Side team

 

March 19th Updates (FAQ)

Here are some of the most frequently asked questions about our services during the lobby closures:

Q) How do I make my loan payment?
A) You may utilize online banking or mobile banking. If you’d like to call us at directly at 862-2652 or 728-4475, we will assist and are currently waiving the payment processing fee.

Q) What if I need to withdraw large amounts of cash?
A) You may receive up to $3,000 by visiting one of our ITMs. Anything over $10,000 will be ordered and requires a 7-day wait. When cash arrives, an appointment is made to pick it up at a branch convenient to you.

Q) Can I still access my safe deposit box?
A) Absolutely. Call us at 862-2652 to make an appointment.

Q) Are drive-up services available?
A) Yes, Our ITM’s continue to be available from 7:30 a.m. – 6 p.m. Monday, Tuesday, Wednesday and Friday. Hours are 10 – 6 on Thursday.

Q) What if I need a new debit card?
A) You can call us at 862-2652 or 728-4475 and we can have one ordered to be delivered to you at home, or we can arrange an appointment for it to be picked up at a branch convenient to you.

March 18th Updates

At Park Side Credit Union, we consider it our responsibility to take all necessary steps to mitigate the spread of COVID-19.   

As of Wednesday, March 18 at 5:30pm, our lobbies at all of our offices will be closed until further notice. All online, mobile, telephone, and ATM/ITM services to our membership will still be available. This is for your safety and convenience, as well as our employees’ safety. We will reevaluate this decision daily, and will commit to resuming normal business operations as soon as it is safe to do so. Our staff will continue to work behind closed doors to make sure back office functions and member requests are handled efficiently.
 
Starting on Thursday, March 19:

  • Our ITM locations (Kalispell, Whitefish, Columbia Falls, Evergreen, Bigfork, Great Northern) can offer you direct service with our local tellers, without in-person contact.
  • We will be working by limited appointment at most offices for specific services with our loan officers and member service representatives. Appointments may be made by calling (406) 862-2652 or (406) 728-4475.
  • As always, you may fully complete your loan applications online, through both our website, parksidefcu.com, and through our mobile app. You may also complete your loan application by phone at the numbers listed above.
  • We are offering payment relief options at this time, please call for more information.

Our staff will be standing by to answer your phone and email requests, and we will do our best to work through them as swiftly as possible. Times like these bring about many insecurities. Your finances are safe and secure through us, and you will continue to have access to your funds. Please know that your money at Park Side Credit Union is federally insured by the National Credit Union Administration (NCUA).

Throughout our tenure, we have managed times of economic uncertainties, as well as both national and natural disasters, steadfastly serving members throughout. We appreciate your patience as we do our part to mitigate the spread of this virus. During this time, we are committed to supporting both our staff, our members, and our community at large.
 
Sincerely,

Jeremy Presta
President/CEO
Park Side Credit Union

 

March 16th, 2020 Updates.

We are continuing to respond to the current situation in real time.  This environment is unfamiliar to all of us, but we are focusing on the health and wellness of our members, our employees, and our communities with every decision that we make.  Our activities will be characterized by a calm confidence to maintain the security and stability of your credit union.

To limit the risks associated with groups of people, and due to the fact that it is the main hub for remote communications through our member contact center and ITM center, the lobby of our branch office in Columbia Falls will close at 5:30pm on Wednesday, March 18th and remain closed until further notice.  The full-service ATM/ITM machines in the drive-up will still be open.  To be clear, there are no known cases of the coronavirus at this location.  With our extensive online and responsive transactional capabilities, we feel that this will not sacrifice our high standard of operational service.  We encourage you to utilize mobile banking, online banking, telephone banking, our Interactive Teller Machines, and our member contact center for your needs.

Additional lobby closures may occur, and/or be mandated, and we promise to give as much advance notice as possible.  Thank you for your patience and understanding.

Please contact a Park Side Credit Union member service representative if you have been negatively affected and would like to discuss your financial options in more detail. 
(406) 862-2652
(406) 728-4475

March 13th, 2020

Due to the concerns of the Corona Virus (COVID-19) we plan to continue business as usual with some exceptions:

  • Snacks or cookies and coffee will no longer be available for self service. Feel free to ask for coffee or candy for the kids and a representative will supply it
  • Hand sanitizer and wipes are available to staff and members
  • Staff has been asked to avoid hand shaking or physical contact
  • Some tellers may be wearing gloves when handing payments or cash. This is for their protection and yours
  • ITMs are being sanitized several times each business day

You can find more helpful information to protect yourself and those around you on the CDC recommended hygiene guidelines on the web. If you experience symptoms of the virus or influenza, we encourage you to use our online services for your banking needs. Thank you for your understanding.

https://www.cdc.gov/coronavirus/2019-nCoV/index.html